Questions?

FAQs

Check out our Frequently Asked Questions..........

Milepost Moments® happen during the act of unboxing. It’s that “Good Wow” your recipients experience when they realize the depth of your gratitude for all they’ve done. Is it teary in here, or is that just us?

This is our signature process for getting thanks out of your heart and into their hands right on time. Together, we create a custom gift (with your budget in mind). Then we go shopping and do all the heavy lifting for you. Finally we ship it out to you to hand deliver or directly to your recipients to unbox remotely. Our motto is high quality, low stress, and we stick to that theme from creation to curation to delivery. 

To save on shipping costs, we use a 7.5”L x 7.5”W x 4”H medium-sized box. If it fits, we’ll ship it. We suggest a limit of 3 items per box. See the Order Now page for open box examples.

That all depends on what’s inside. We have a standard shipping rate, but gift items vary in price.

Starting around $75/ per box.

You can set your budget when you meet with your concierge.

We love being a part of the celebration. Wine and cheese? Yes, please! But make no mistake; credit goes to you, the gift giver. Our boxes are completely customized with your logo, branding colors, and mission statement. We’ll take props for the platform if you can send some love through #smilepost. But, ultimately, our goal is to cultivate loyalty and community within your organization. We’re just the catalyst.

You know your people best. We won’t put a limit on your creative process. We will give suggestions and collaboration when requested. But a truly thoughtful gift starts with you. We just take the stress out of the process.

A Milepost is “a marker set up to indicate how distant a particular place is.” It’s where you stop and take a moment to look how far you’ve come and how far you have to go. It’s also a good place to recognize where you are right now as a corporate family. So basically, you can send a box anytime! We suggest holidays, events like marathons or fundraisers, and end-of-year celebrations.

May you personalize your items… Yes, you may. But we’ve found that a quality gift speaks volumes to your street cred even without the personalization.

Absolutely. Your box should reflect your company culture. Send us the logo and branding, and we’ll make sure it’s wrapped with love.

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Upon payment of deposit, the Customer agrees to the following Transaction Terms and Conditions:

Invoice & Payment:
You should receive an invoice within 24 hours of the project start date with your Gift Concierge. Most orders will require a nonrefundable deposit of up to 50% of your order in advance of your ship date. Once the gift has been selected and finalized, the balance of the order cost will be invoiced and will include shipping as a separate line item. For credit card or ACH payments, the Customer Portal can be used to pay your invoice directly. In some cases, we can issue a direct invoice, should the customer organization require this. Note that volume orders will be assessed a 3% fee for credit card processing, which can be avoided by paying via ACH.
Addresses, Returns & Cancellations:
Please note that we are unable to reship gifts that are sent back to our fulfillment center due to the nature of our gift products. As such, all addresses in your order form are considered final. Once your order has been submitted to our fulfillment center, there will be a $50 fee to change or remove any addresses. Though we are happy to accommodate address changes in this way, please note that this will result in your full order being pulled from the queue and may result in a later shipping date. This ensures a seamless and on-time gifting process for all clients. (Tip: Ensure floor and suite numbers are included, especially for packages going to offices or universities. This is typically the primary reason for returns.) We cannot honor any cancellation requests once the gifts have shipped. Any requests to cancel an order that has already been submitted to our fulfillment center is subject to a $50 cancellation fee + the price of custom goods procured.
Timeline:
For custom or unique orders, our Gift Concierge team will work with you to meet deadlines and provide accurate and transparent information on order gift shipping times.
Shipping:
We ship all gifts from our fulfillment center, located in the Detroit area. Estimated shipping times for the continental U.S. are: Midwest: 1-3 days, Northeast: 2-4 days, South: 2-4 days, West: 2-5 days, based on exact shipping address. Although we do our very best to package and ship your gifts with great care and consideration, we can not control delays or issues with lost shipments caused by carriers such as FedEx or USPS. If you experience any other issues with gift delivery, please email CustomerService@MilepostGifts.com or visit your customer portal.
Shipping costs are always billed separately for each customer order and will be included in the final customer invoice.
Tracking:
Once your gifts have shipped, you will receive an email with tracking information for your entire order.
Questions?
Reach out to our team so we can ensure you have a smooth and delightful order experience. Contact your Gift Concierge member directly or our Support team at CustomerService@MilepostGifts.com to assist you.